YOUR ROLE IN OUR STORY – TEAM MEMBER

(******DAYTIME SHIFTS ONLY*******)

Full time / Part time opportunities - up to £12.71 per hour)

To be our very best and live up to our ambition, we need the very best people in our team — not just in skills and experience, but in attitude and potential. If you love people and making Liverpool smile then we want to hear from you.

Front of House

Our Front of House Team Members are the face of Chick-fil-A — warmly welcoming guests, taking orders, processing transactions, and creating a space where every guest feels at home. You’ll reflect our commitment to exceptional food, second mile service, and genuine hospitality.

Back of House

Our Back of House Team Members are the engine room of our restaurant — preparing, cooking, and assembling the great-tasting food Chick-fil-A is famous for, including our iconic Original Chicken Sandwich. You’ll uphold our exceptionally high standards, ensuring every item that leaves the kitchen is consistently fresh, accurate, and outstanding.

Both roles are integral to delivering a world-class experience — and together, we make it happen.

HOW YOU WILL MAKE A DIFFERENCE

Front of House:

• Greet guests warmly, take accurate orders, and provide friendly, timely service across dine-in, takeout, and third-party collections.

• Create memorable moments through our 2nd Mile Service philosophy, leaving a lasting impression on every single guest.

• Share menu knowledge, current promotions, and limited-time offers to enhance the guest experience.

• Work closely with the Back of House Team to ensure every order is accurate and complete.

• Keep dining areas and your workstation clean, safe, stocked, and inviting at all times.

• Uphold cleanliness, food safety, and brand standards throughout your shift, including handover and close-down.

• Address guest concerns professionally and escalate to leadership when needed, sharing feedback to support ongoing improvement.

• Help manage guest flow and support smooth operations, especially during peak periods.

• Follow opening, closing, and operational procedures consistently to support the wider team.

Back of House:

• Prepare, cook, assemble, and serve great-tasting food that our guests will love.

• Monitor food temperatures, cooking times, and portion sizes to ensure every item meets Chick-fil-A’s quality standards.

• Follow food safety and hygiene practices to protect both guests and our team.

• Partner with the Front of House Team to ensure accurate, complete orders that reduce errors and enhance guest satisfaction.

• Maintain a clean, organised, and professional kitchen environment throughout every shift.

• Work efficiently across multiple kitchen stations, adapting to the pace and demands of each shift.

• Carry out daily equipment cleaning and maintenance, and follow opening and closing procedures.

In both roles, you’ll demonstrate dependable, punctual performance and a willingness to assist wherever the team needs you.

WHAT WE LOVE — AND HOPE YOU DO TOO:

• Being part of a team that genuinely looks out for one another — not just our guests.

• Growing every day — personally, professionally, and as a team.

• Taking pride in the small things — because the details are what make the difference.

• Bringing energy and positivity to every shift, even on the tough days.

• Making Chick-fil-A Liverpool a place our community is proud to have.

YOU’LL FEEL AT HOME ON OUR TEAM IF THIS SOUNDS LIKE YOU:

• Friendly, positive, and service-oriented with a genuine care for people.

• Naturally driven to help and serve others, reflecting our values with integrity.

• A confident communicator with a collaborative team spirit.

• Comfortable and energised in a fast-paced environment — whether that’s the dining floor or the kitchen.

• Organised and able to keep up during busy periods, adapting quickly to changing priorities.

• Detail-oriented with a consistent commitment to quality in everything you do.

• Calm and solution-focused when challenges or unexpected situations arise.

• Flexible and available to work a variety of shifts, including evenings and weekends.

• Reliable, punctual, and consistent every single shift.

• Growth-minded with a genuine readiness to learn, develop, and improve.

• Physically able to lift and carry items weighing up to 15kg as required by the role.

WHAT YOU CAN EXPECT:

• Every Sunday off

• Flexible shifts to suit you - Full time & Part time

• Competitive pay

• Free uniform

• Free meal when working

A PLACE WHERE YOU BELONG AND CAN GROW

We're committed to building and retaining a diverse, inclusive team where every person feels valued, respected, and empowered to thrive. We assess all applications fairly and do not discriminate on any protected characteristic under the Equality Act 2010.

CLOSING DATE 30th SEPTEMBER 2026