WHO WE ARE

At Chick‑fil‑A Liverpool, we believe every person has the potential to make a meaningful impact and positively shape the lives of others. Our goal is to create an environment that inspires, challenges, supports and develops every one of our team members in reaching their highest potential — both personally and professionally.

We're not just about advertising and offering jobs. We are very selective in finding the right people for our restaurant teams because we want to help build careers and develop servant leaders who truly make a difference.

We hire for potential, not perfection.

As proud carriers of nearly 60 years of Chick‑fil‑A's legacy — built on exceptional food and genuine hospitality — we hold ourselves to a standard that goes beyond our food. Every day gives us an opportunity to honour that tradition and create moments that matter. At the heart of everything we do is a simple but powerful ambition: To Be The World’s Most Caring Company — for our team, our Guests, and our community.

We believe in going above and beyond for each other and our Guests. If you want to grow in excellence, lead with purpose, and be part of a team that enjoys intentionally impacting lives, you belong here.

At Chick-fil-A Liverpool, every great guest experience starts with a great team. Our Team Members work across Front of House and Back of House — welcoming guests, taking orders, preparing our iconic food, and keeping everything running smoothly. Whether you’re serving our community face-to-face or crafting the perfect Original Chicken Sandwich in the kitchen, you are an essential part of our story.

YOUR ROLE IN OUR STORY – TEAM MEMBER

Front of House

Our Front of House Team Members are the face of Chick-fil-A — warmly welcoming guests, taking orders, processing transactions, and creating a space where every guest feels at home. You’ll reflect our commitment to exceptional food, second mile service, and genuine hospitality.

Back of House

Our Back of House Team Members are the engine room of our restaurant — preparing, cooking, and assembling the great-tasting food Chick-fil-A is famous for, including our iconic Original Chicken Sandwich. You’ll uphold our exceptionally high standards, ensuring every item that leaves the kitchen is consistently fresh, accurate, and outstanding.

Both roles are integral to delivering a world-class experience — and together, we make it happen.

HOW YOU WILL MAKE A DIFFERENCE

Front of House

• Greet guests warmly, take accurate orders, and provide friendly, timely service across dine-in, takeout, and third-party collections.

• Create memorable moments through our 2nd Mile Service philosophy, leaving a lasting impression on every single guest.

• Share menu knowledge, current promotions, and limited-time offers to enhance the guest experience.

• Work closely with the Back of House Team to ensure every order is accurate and complete.

• Keep dining areas and your workstation clean, safe, stocked, and inviting at all times.

• Uphold cleanliness, food safety, and brand standards throughout your shift, including handover and close-down.

• Address guest concerns professionally and escalate to leadership when needed, sharing feedback to support ongoing improvement.

• Help manage guest flow and support smooth operations, especially during peak periods.

• Follow opening, closing, and operational procedures consistently to support the wider team.

Back of House

• Prepare, cook, assemble, and serve great-tasting food that our guests will love.

• Monitor food temperatures, cooking times, and portion sizes to ensure every item meets Chick-fil-A’s quality standards.

• Follow food safety and hygiene practices to protect both guests and our team.

• Partner with the Front of House Team to ensure accurate, complete orders that reduce errors and enhance guest satisfaction.

• Maintain a clean, organised, and professional kitchen environment throughout every shift.

• Work efficiently across multiple kitchen stations, adapting to the pace and demands of each shift.

• Carry out daily equipment cleaning and maintenance, and follow opening and closing procedures.

In both roles, you’ll demonstrate dependable, punctual performance and a willingness to assist wherever the team needs you.

WHAT WE LOVE — AND HOPE YOU DO TOO

• Being part of a team that genuinely looks out for one another — not just our guests.

• Growing every day — personally, professionally, and as a team.

• Taking pride in the small things — because the details are what make the difference.

• Bringing energy and positivity to every shift, even on the tough days.

• Making Chick-fil-A Liverpool a place our community is proud to have.

YOU’LL FEEL AT HOME ON OUR TEAM IF THIS REFLECTS YOU

• Friendly, positive, and service-oriented with a genuine care for people.

• Naturally driven to help and serve others, reflecting our values with integrity.

• A confident communicator with a collaborative team spirit.

• Comfortable and energised in a fast-paced environment — whether that’s the dining floor or the kitchen.

• Organised and able to keep up during busy periods, adapting quickly to changing priorities.

• Detail-oriented with a consistent commitment to quality in everything you do.

• Calm and solution-focused when challenges or unexpected situations arise.

• Flexible and available to work a variety of shifts, including evenings and weekends.

• Reliable, punctual, and consistent every single shift.

• Growth-minded with a genuine readiness to learn, develop, and improve.

• Physically able to lift and carry items weighing up to 15kg as required by the role.

WHAT YOU CAN EXPECT

• To belong here.

• To be supported.

• To learn, grow, and develop.

• To be part of something bigger — a people-first business that truly lives its values.

• To enjoy coming to work, surrounded by people who genuinely care and where your impact truly matters.

• Competitive pay that reflects the contribution you make to our team, our guests, and our community.

• Flexible scheduling to suit your life — and we’re closed every Sunday.

• A uniform provided, so you’re set from day one.

• A free meal every shift.

A PLACE WHERE YOU BELONG AND CAN GROW

To be our very best and live up to our ambition, we need the very best people in our team — not just in skills and experience, but in attitude and potential.

We're committed to building and retaining a diverse, inclusive team where every person feels valued, respected, and empowered to thrive. We assess all applications fairly and do not discriminate on any protected characteristic under the Equality Act 2010.